Luxury Auto Concierge - Customer Experience Specialist

Percepta; Asheville (NC); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Health Savings Account

Paid Holidays

Tuition Reimbursement

Employee Discounts

Percepta College training

Job summary

Percepta in Asheville, NC seeks a Customer Relationship Service Representative to own the customer experience from start to finish, building rapport and guiding callers with empathy and clarity.

You’ll resolve inquiries, log interactions in Reveal CRM, collaborate with teams, and help improve processes while supporting luxury automotive brands.

This role offers comprehensive benefits, flexible schedules within local hours, and opportunities for growth through Percepta College.

Qualifications

• High School Diploma or equivalent required; higher degrees preferred.
• 1–2 years in training, public relations, sales, marketing, or customer service.
• Experience supporting customers by phone preferred.
• Experience with technology is preferred.
• Experience with customer contact systems is required.

Responsibilities

• Own the customer experience from start to finish, building rapport and anticipating needs.
• Promptly resolve inquiries and issues with accurate, timely actions.
• Listen actively, provide clear answers, and guide the conversation efficiently.
• Suggest improvements to avoid recurring problems and enhance service.
• Maintain up-to-date product knowledge and document interactions in systems.
• Collaborate with vendors for troubleshooting and escalation as needed.
• Research and resolve billing or payment issues.

Skills

Customer service

Phone support

Technology comfort

Education

High School Diploma or equivalent

Associate or Bachelor’s preferred

Tools

Reveal CRM

CRM tools

Job description

Percepta in Asheville, NC seeks a Customer Relationship Service Representative to own the customer experience from start to finish, building rapport and guiding callers with empathy and clarity.

You’ll resolve inquiries, log interactions in Reveal CRM, collaborate with teams, and help improve processes while supporting luxury automotive brands.

This role offers comprehensive benefits, flexible schedules within local hours, and opportunities for growth through Percepta College.