Luxury Convention Sales Assistant

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking on/off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas is seeking a Convention Sales Coordinator to support multiple Sales Executives in a fast-paced luxury hospitality environment. You will draft agreements, prepare business documents, coordinate projects, and handle reservations and travel arrangements for our convention business.

Ideal candidates are highly organized, with 1+ years in guest service, strong customer service and interpersonal skills, and a High School Diploma or GED.

Qualifications

• 1+ years of prior relevant guest service experience required.
• Tech savvy is preferred.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• High School Diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
• Be a resource on activities, services and amenities within our resort.
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
• Prepare expense reports and maintain files to highly sensitive and confidential information.
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
• Assist in responding to customer correspondence and requests as needed, and in Executives absence.

Skills

Guest service

Customer service

Interpersonal skills

Tech savvy

Communication skills

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas is seeking a Convention Sales Coordinator to support multiple Sales Executives in a fast-paced luxury hospitality environment. You will draft agreements, prepare business documents, coordinate projects, and handle reservations and travel arrangements for our convention business.

Ideal candidates are highly organized, with 1+ years in guest service, strong customer service and interpersonal skills, and a High School Diploma or GED.