Convention Sales Coordinator - The Cosmopolitan

MGM Resorts International; Las Vegas, Northern (NV, KY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage discounts

Free meals in employee dining room

Free parking on/off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas is seeking a Convention Sales Coordinator to support multiple Sales Executives in a fast-paced luxury hospitality environment. You will draft agreements, prepare business documents, coordinate projects, and handle reservations and travel arrangements for our convention business.

Ideal candidates are highly organized, with 1+ years in guest service, strong customer service and interpersonal skills, and a High School Diploma or GED.

Qualifications

• 1+ years of prior relevant guest service experience required.
• Tech savvy is preferred.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• High School Diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
• Be a resource on activities, services and amenities within our resort.
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
• Prepare expense reports and maintain files to highly sensitive and confidential information.
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
• Assist in responding to customer correspondence and requests as needed, and in Executives absence.

Skills

Guest service

Customer service

Interpersonal skills

Tech savvy

Communication skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

THE JOB:

Join our team as a Convention Sales Coordinator and play a key role in supporting multiple Sales Executives within a fast-paced luxury hospitality environment. In this role, you'll assist with a variety of operational, administrative, and strategic tasks that support the success of the convention business, including drafting agreements, preparing business documents, coordinating projects, booking reservations and travel arrangements, and helping ensure efficient day-to-day operations. If you’re highly organized and thrive in a dynamic team setting, this is a great opportunity to grow your career with a world-class brand.

THE STARTING RATE:

$19.50

THE DAY-TO-DAY:

• Process reservations, confirmations, cancellations, special handling alerts, and amenities
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed
• Be a resource on activities, services and amenities within our resort
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives
• Prepare expense reports and maintain files to highly sensitive and confidential information
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs
• Assist in responding to customer correspondence and requests as needed, and in Executives absence

THE IDEAL CANDIDATE:

• 1+ years of prior relevant guest service experience required
• Tech savvy is preferred
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High School Diploma or GED
• Must be 18 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.

We are an Equal Opportunity Employer.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers.

For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.