Luxury Conference Experience Lead

Sage Hospitality Group; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) retirement plan

Paid leave

Marriott discounts

Sage Hospitality discounts

Employee Assistance Program

Career development

Job summary

The Ben West Palm Beach, part of Sage Hospitality, seeks a Conference Service Manager to turn client visions into flawless, memorable events. You will partner with clients, coordinate across Culinary, Banquets, Front Office, Housekeeping, Engineering, and Sales, and ensure seamless execution from contract to farewell.

As a bridge between strategy and detail, you will manage complex logistics, anticipate last-minute changes, and deliver personalized touches that elevate every gathering to a

Qualifications

• More than two years of post high school education.
• Experience in a luxury hotel or upscale hospitality environment is preferred.
• Good communication and supervisory skills are required.

Responsibilities

• Serve as the primary client liaison after contract execution and guide event planning to completion.
• Maintain strong client relationships with professional, courteous communication.
• Coordinate contracted group business and collect requirements, timelines, and expectations.
• Plan, coordinate, and execute meetings, conferences, and group events per client and hotel standards.
• Lead pre-conference meetings and communicate requirements to hotel departments.
• Prepare and manage Banquet Event Orders, group resumes, and rooming lists with accuracy.
• Coordinate logistics including space, rooms, food & beverage, AV, décor, transport, billing, and special requests.
• Conduct site visits and planning meetings to ensure alignment and confidence throughout planning.
• Maintain up-to-date client files, event documentation, and correspondence.

Education

Post high school education

Tools

Microsoft Office

Job description

The Ben West Palm Beach, part of Sage Hospitality, seeks a Conference Service Manager to turn client visions into flawless, memorable events. You will partner with clients, coordinate across Culinary, Banquets, Front Office, Housekeeping, Engineering, and Sales, and ensure seamless execution from contract to farewell.

As a bridge between strategy and detail, you will manage complex logistics, anticipate last-minute changes, and deliver personalized touches that elevate every gathering to a