Conference Experience Lead

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Hotels & Resorts in the United States seeks a Conference Services Manager to oversee group activities and flawless conference operations. You will coordinate between client groups and hotel departments, ensuring precise execution from pre-planning through post-event follow-up.

The role emphasizes strategic liaison, menu development with culinary teams, and managing BEOs while upholding elevated service standards and client satisfaction. On-site presence is required during events.

Qualifications

• Minimum 1 year of hotel, catering or conference services experience in a full service hotel or resort.
• Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
• Proficiency in event management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
• Exceptional communication and client service skills with the ability to build strong relationships and manage high profile accounts.
• Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
• Independent decision making and sound judgment in a fast paced environment.
• Ability to collaborate effectively with cross functional teams including banquet, culinary, housing, and conference floor staff.
• Flexibility to work on site during events, including occasional evenings, weekends, or extended hours as needed.
• Strong problem solving skills

Responsibilities

• Lead conference planning for small to medium group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
• Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on site adjustments to ensure flawless execution.
• Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
• Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
• Conduct pre planning and pre conference meetings with clients and department leaders to confirm all event details.
• Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
• Manage vendor relationships and recommend in house or preferred partners to enhance event success and drive revenue.
• Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
• Ensure compliance with hotel policies, service standards, emergency procedures, and guest service expectations.

Skills

Event coordination

Client relationships

Cross-functional collaboration

On-site operations

BEOs & menus

Event management software

Tools

Delphi

Microsoft Outlook

Word

Excel

Job description

Omni Hotels & Resorts in the United States seeks a Conference Services Manager to oversee group activities and flawless conference operations. You will coordinate between client groups and hotel departments, ensuring precise execution from pre-planning through post-event follow-up.

The role emphasizes strategic liaison, menu development with culinary teams, and managing BEOs while upholding elevated service standards and client satisfaction. On-site presence is required during events.