Luxury Property Concierge & Resident Relations

Post Brothers; Philadelphia (Philadelphia County); On-site; USD 27,000 - 30,000; Full time

Job summary

Post Brothers is seeking a polished Resident Relations Associate for our luxury Class A residential community in Philadelphia. You will be the first point of contact for residents and guests, handling front desk duties, inquiries, and administrative support.

The role requires strong organization, superb communication, and a professional demeanor to deliver an exceptional resident experience. Proficiency in Microsoft Office and familiarity with property management software are preferred.

Qualifications

• Prior experience in property management, hospitality, customer service, or administrative support preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and positive attitude.
• Proficiency in Microsoft Office and property management software preferred.
• Ability to provide a high level of customer service in a luxury residential environment.

Responsibilities

• Greet residents, guests, and prospective residents in a warm and professional manner
• Answer phones, emails, and general resident inquiries promptly and courteously
• Schedule appointments and coordinate meetings for the management team
• Conduct follow-up calls with new move-ins to ensure resident satisfaction and address any concerns
• Assist with work order coordination and follow up with residents regarding maintenance requests
• Walk new residents to their apartment homes during move-in and provide a welcoming introduction to the community
• Support day-to-day administrative operations within the leasing and management office
• Maintain organized resident records, keys, and office documentation
• Assist with resident events, communications, and overall resident relations initiatives
• Coordinate with concierge, maintenance, and leasing teams to ensure smooth property operations
• Maintain a polished and professional appearance of the front office and common areas

Skills

Communication skills

Organizational skills

Multitasking

Professional demeanor

Microsoft Office

Property management software

Tools

Microsoft Office

Property management software

Job description

Post Brothers is seeking a polished Resident Relations Associate for our luxury Class A residential community in Philadelphia. You will be the first point of contact for residents and guests, handling front desk duties, inquiries, and administrative support.

The role requires strong organization, superb communication, and a professional demeanor to deliver an exceptional resident experience. Proficiency in Microsoft Office and familiarity with property management software are preferred.