Luxury Concierge — Scottsdale Guest Experience Expert

Accorhotel; Scottsdale (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

Fairmont Scottsdale Princess is seeking a professional Concierge to deliver world-class guest experiences in the resort's vibrant setting. You will anticipate needs, share local insights, and create personalized recommendations to ensure guests enjoy an unforgettable stay.

Responsibilities include arranging golf and dining reservations, assisting with activities, and maintaining a polished, helpful presence in a busy, guest-centered environment.

Qualifications

• Minimum expectation of excellent guest service and professional appearance.
• Strong verbal and written communication abilities.
• Ability to multitask and stay calm in a fast-paced, high-traffic environment.
• Extensive knowledge of the Greater Phoenix/Scottsdale area and local attractions.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist in booking golf arrangements, dining reservations and activities during/prior to arrival.
• Able to multi-task and work in a high traffic area.
• Extensive knowledge of the Valley, golf courses, restaurants and attractions.
• Strong computer skills are required; Microsoft Office programs are a plus.
• Assist with administrative duties and guest inquiries about hotel facilities.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem-solving

Multitasking

Local knowledge

Tools

Opera Cloud

Microsoft Office

Windows applications

Job description

Fairmont Scottsdale Princess is seeking a professional Concierge to deliver world-class guest experiences in the resort's vibrant setting. You will anticipate needs, share local insights, and create personalized recommendations to ensure guests enjoy an unforgettable stay.

Responsibilities include arranging golf and dining reservations, assisting with activities, and maintaining a polished, helpful presence in a busy, guest-centered environment.