Gold Concierge, Luxury Resort — Elite Guest Experience

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

Career development

Job summary

Fairmont Scottsdale Princess, Arizona's luxury hotel, seeks a Resort Club Level Concierge for Fairmont Gold. You will deliver personalized guest service and curate local attractions for our exclusive lounge experience.

Reporting to the Fairmont Gold Manager, the role involves delivering attentive service, building guest relationships, handling inquiries, and upholding standards. Eligible candidates have strong guest service skills and PMS experience.

Qualifications

• Experience with Property Management Systems preferred.
• Customer service experience preferred.
• Microsoft Windows proficiency required.
• University/College degree in a related discipline is an asset.
• Professional presentation and excellent guest services skills.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Provide concierge information about local attractions, restaurants, theatres, events, tickets and other services
• Provide arrival and departure assistance for Fairmont Gold guests.
• Cater to guests during food and beverage periods within Fairmont Gold lounge.
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Address guest concerns and react quickly, logging and notifying proper departments.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned

Skills

PMS experience

Customer service experience

Interpersonal skills

Professional presentation

Communication skills

Education

Bachelor's degree in related discipline

Tools

Microsoft Windows

Job description

Fairmont Scottsdale Princess, Arizona's luxury hotel, seeks a Resort Club Level Concierge for Fairmont Gold. You will deliver personalized guest service and curate local attractions for our exclusive lounge experience.

Reporting to the Fairmont Gold Manager, the role involves delivering attentive service, building guest relationships, handling inquiries, and upholding standards. Eligible candidates have strong guest service skills and PMS experience.