Luxury Guest Experience Specialist

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meals at on-site employee dining

Employee discounts

Learning programs through Fairmont Ac

Medical and dental benefits

401K

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking a Resort Royal Service Agent to deliver exceptional guest experiences and proactive service. You will handle guest calls, respond to inquiries, and promote hotel facilities to create personalized stays for our guests.

The role requires professional English communication, a customer-service mindset, and the ability to work in a fast-paced, team-oriented environment. Weekend and holiday shifts may be required.

Qualifications

• Proficient in English (verbal & written)
• Customer service experience is an asset
• Excellent guest service and communication skills
• Computer literacy with Windows applications
• Experience with Opera or related systems is a plus

Responsibilities

• Provide professional, friendly, and engaging service to guests
• Promote hotel facilities and enhance guest experiences
• Handle external and internal calls, and direct or assist callers
• Answer emails and guest inquiries promptly
• Maintain knowledge of departments, especially Housekeeping, Front Office and Engineering
• Keep accurate records of guest calls for data integrity
• Assist guests with hotel facilities in a helpful way
• Follow department policies, procedures, and service standards
• Coordinate with Sales and other departments as needed
• Understand and participate in hotel emergency procedures and dispatching
• Adhere to all safety policies
• Perform other duties as assigned

Skills

Guest service

Communication

Teamwork

Problem solving

Computer literacy

Opera (PMS) experience

Tools

Opera PMS

Job description

Fairmont Scottsdale Princess is seeking a Resort Royal Service Agent to deliver exceptional guest experiences and proactive service. You will handle guest calls, respond to inquiries, and promote hotel facilities to create personalized stays for our guests.

The role requires professional English communication, a customer-service mindset, and the ability to work in a fast-paced, team-oriented environment. Weekend and holiday shifts may be required.