Senior Guest Experience Supervisor – Luxury Concierge

Accorhotel; Scottsdale (AZ); On-site; USD 38,000 - 59,000; Full time

Job summary

Fairmont Scottsdale Princess is seeking a dedicated Concierge to deliver exceptional guest experiences in our Lobby area. You will provide local recommendations, coordinate requests, and maintain accurate itineraries.

Join a team of Heartists committed to service, with opportunities for leadership, training, and growth within the Fairmont and Accor network.

Strong communication, two years front office experience, and a hospitality degree are preferred; fluency in a second language is a plus.

Qualifications

• Minimum two years Front Office experience, ideally with five-diamond experience.
• Post-secondary degree or diploma in Hospitality preferred.
• Fluency in a second language is an asset.
• Proven leadership skills and outstanding customer service.

Responsibilities

• Responsible for all aspects of guest service and satisfaction for the Lobby Concierge.
• Provide exceptional concierge information to our guests about Scottsdale area attractions, restaurants, theatres, special events and other available services.
• Develop and maintain strong guest relationships to ensure guest loyalty.
• Develop and maintain contacts and professional working relationships with counter parts in other Fairmont properties, the Scottsdale community and hospitality service providers in our area.
• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
• Maintain a positive working relationship with Fairmont Gold Concierges to ensure service quality and consistency.
• Directly influences the future effectiveness of the hotel through involvement in training & motivation of Concierge team.
• Maintaining communication of up to date, accurate information between guests, staff, management and our business partners on a consistent basis.
• Facilitate the training and development of the Concierge team.
• Lead by example by providing exceptional guest service with a passion to continually exceed expectations and anticipate guest needs.
• Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.
• Assisting with all other Front Office areas, including covering leadership shifts in other Front Office departments as needed
• Performs any and all other tasks which are assigned by management

Skills

Leadership

Communication skills

Guest service

multitasking

Education

Hospitality degree or diploma

Job description

Fairmont Scottsdale Princess is seeking a dedicated Concierge to deliver exceptional guest experiences in our Lobby area. You will provide local recommendations, coordinate requests, and maintain accurate itineraries.

Join a team of Heartists committed to service, with opportunities for leadership, training, and growth within the Fairmont and Accor network.

Strong communication, two years front office experience, and a hospitality degree are preferred; fluency in a second language is a plus.