Luxury Concierge & Resident Services Pro

Greystar Real Estate Partners, LLC; Seattle (WA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Housing discounts

Cell phone allowance

Monthly bonus incentives

Benefits package

Job summary

Greystar REN Apartments in Seattle seeks an experienced Concierge to provide exceptional customer service to residents and visitors, coordinate services, and maintain guest programs. Live up to the high standards of Greystar’s luxury rental community.

You will greet residents, answer calls, manage schedules, and keep residents informed about local amenities. Requires strong communication, organization and neighborhood knowledge.

Qualifications

• Excellent customer service and someone who can interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Being part of a team and having fun while providing excellent customer service.
• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Skills

Excellent customer service

Professional dress & communication

Strong organizational skills

Neighborhood knowledge

Basic computer skills

Job description

Greystar REN Apartments in Seattle seeks an experienced Concierge to provide exceptional customer service to residents and visitors, coordinate services, and maintain guest programs. Live up to the high standards of Greystar’s luxury rental community.

You will greet residents, answer calls, manage schedules, and keep residents informed about local amenities. Requires strong communication, organization and neighborhood knowledge.