Luxury Concierge Operations Specialist (Remote)

Capital One; Annapolis (MD); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to elevate the member experience remotely. You will coordinate with clients, restaurants, vendors, and team members to deliver exceptional dining, experiences, travel and luxury goods.

This role requires adaptability, a 'yes first' mindset, and strong communication. You will handle end-to-end member requests and contribute to content ideas for our Content Team, while maintaining high service

Qualifications

• Experience in luxury hospitality or concierge services.
• Ability to communicate clearly with clients and partners.
• Comfort working in a fast-paced, customer-focused role.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

Skills

Adaptability

Multitasking

Yes-first mentality

High net worth client experience

Excellent communication

Collaborative environment

Work under pressure

Evenings and weekends availability

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to elevate the member experience remotely. You will coordinate with clients, restaurants, vendors, and team members to deliver exceptional dining, experiences, travel and luxury goods.

This role requires adaptability, a 'yes first' mindset, and strong communication. You will handle end-to-end member requests and contribute to content ideas for our Content Team, while maintaining high service