Remote Luxury Concierge Operations Lead

Capital One National Association; Richmond (VA); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator, for remote work. You will deliver premier dining, experiences, travel, and luxury goods to high-net-worth clients while partnering with our Content Team and vendors.

The ideal candidate possesses adaptability, a "Yes-first" mindset, outstanding communication, and experience in luxury hospitality. Flexibility, problem-solving and calm under pressure are essential.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Bachelor's Degree preferred.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

Skills

Adaptability

Multitasking

Yes-first mentality

Communication

HNWI experience

Luxury hospitality experience

Problem solving

Collaborative

Work under pressure

Flexible hours

Education

High School Diploma

Bachelor's Degree

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator, for remote work. You will deliver premier dining, experiences, travel, and luxury goods to high-net-worth clients while partnering with our Content Team and vendors.

The ideal candidate possesses adaptability, a "Yes-first" mindset, outstanding communication, and experience in luxury hospitality. Flexibility, problem-solving and calm under pressure are essential.