Remote Luxury Concierge Operations Specialist

Capital One; Atlanta (GA); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote). You will deliver high-value concierge services to premium clients, coordinating dining, travel and luxury experiences with a fast, customer-centric approach.

The ideal candidate has adaptability, strong communication, and experience handling high net worth clientele, with flexible hours including evenings and weekends.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Flexible hours including evenings and weekends.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

Skills

Adaptability

Multitasking

Yes-first mindset

High net worth experience

Entrepreneurial attitude

Strong communication

Collaborative environment

High-pressure deadlines

Flexible hours

Education

High School Diploma/GED

Bachelor's degree (preferred)

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote). You will deliver high-value concierge services to premium clients, coordinating dining, travel and luxury experiences with a fast, customer-centric approach.

The ideal candidate has adaptability, strong communication, and experience handling high net worth clientele, with flexible hours including evenings and weekends.