Remote Luxury Concierge Operations Lead

Capital One; Frankfort (KY); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator for remote work. The role centers on delivering luxury concierge experiences, coordinating dining, travel, and exclusive experiences for high-net-worth clients.

Ideal candidates have adaptability, strong communication, and a proactive, entrepreneurial mindset, with experience in hospitality and a flexible schedule including evenings and weekends.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Bachelor’s Degree preferred.
• 2+ years of Luxury hospitality experience preferred.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to Content Team weekly.
• Completing end-to-end member requests.

Skills

Adaptability

Multitasking

Yes-first mentality

High end experiences knowledge

Luxury hospitality experience

Entrepreneurial mindset

Problem-solving

Clear communication

Team collaboration

High pressure performance

Evening/weekend availability

Education

High School Diploma/GED

Bachelor’s Degree

Job description

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator for remote work. The role centers on delivering luxury concierge experiences, coordinating dining, travel, and exclusive experiences for high-net-worth clients.

Ideal candidates have adaptability, strong communication, and a proactive, entrepreneurial mindset, with experience in hospitality and a flexible schedule including evenings and weekends.