Luxury Concierge: Local Expert & Guest Experience Pro

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality's Arizona Biltmore in Phoenix is seeking a Concierge to assist guests and ensure a memorable stay across our luxury resort.

You will maintain up-to-date knowledge of meetings, events, and local attractions; greet guests; answer calls; dispatch associates; and help coordinate restaurant reservations and journeys to points of interest, while prioritizing guest safety and exceptional service.

Qualifications

• High School Diploma or GED required.
• Vast knowledge of the local area and public relations skills, preferred.
• Concierge and Leadership experience, preferred.

Responsibilities

• Maintain up-to-date knowledge of all hotel meetings, events, and functions.
• Greet guests in an appropriate manner and offer to assist with their needs.
• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest's request. Coordinate completion of these services to ensure a positive guest experience.
• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
• Upselling; Assist guest with making restaurant recommendations and reservations.
• Assist in controlling the flow of activity in the lobby area.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

Skills

Concierge experience

Leadership experience

Public relations

Guest service oriented

Education

High School Diploma or GED

Job description

Pyramid Global Hospitality's Arizona Biltmore in Phoenix is seeking a Concierge to assist guests and ensure a memorable stay across our luxury resort.

You will maintain up-to-date knowledge of meetings, events, and local attractions; greet guests; answer calls; dispatch associates; and help coordinate restaurant reservations and journeys to points of interest, while prioritizing guest safety and exceptional service.