Luxury Resort Guest Services Manager

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Manager for the Arizona Biltmore in Phoenix. You will lead the Guest Services Department, oversee valet, luggage, and shuttle operations, and ensure luxury service standards across the resort.

The role requires at least two years of hospitality leadership, a high school diploma or equivalent, and a valid driver's license. You will coach teams, manage schedules, monitor guest flow, and collaborate with other departments to deliver exceptional

Qualifications

• Minimum of two years hospitality leadership experience
• Experience in Front Office, Guest Services, Valet, or other front-of-house hotel operations preferred
• Luxury hotel or resort experience preferred

Responsibilities

• Oversee valet, luggage, and shuttle services to ensure luxury guest experiences
• Manage staffing schedules, including payroll and labor costs to align with budget
• Lead daily pre-shift and leadership stand-up meetings to drive service standards
• Monitor guest flow from porte-cochere to lobby and service areas
• Coach and train team members for timely, professional guest service
• Collaborate with other departments to identify opportunities for service recovery and guest satisfaction

Skills

Leadership

Guest service

Communication

Education

High School Diploma or Equivalent

Job description

Pyramid Global Hospitality is seeking a Guest Services Manager for the Arizona Biltmore in Phoenix. You will lead the Guest Services Department, oversee valet, luggage, and shuttle operations, and ensure luxury service standards across the resort.

The role requires at least two years of hospitality leadership, a high school diploma or equivalent, and a valid driver's license. You will coach teams, manage schedules, monitor guest flow, and collaborate with other departments to deliver exceptional