Luxury Bar & F&B Manager — Lead & Elevate Guest Experience

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Go Hilton travel benefits

Travel benefits with Pyramid

Job summary

The Food and Beverage Manager at the Arizona Biltmore, Pyramid Global Hospitality, oversees daily operations of luxury outlets to deliver prompt, professional service and guest satisfaction. You will supervise and support team members including servers, order takers, and runners during all shifts, ensuring adherence to service standards, operational procedures, and luxury hospitality expectations.

This role requires evenings and nights, a hands-on leadership style, and the ability to adapt

Qualifications

• At least two years of food and beverage supervisory experience.
• Two years of college education preferred.
• Luxury hotel experience preferred.
• Arizona Food Handlers or Safe Serve Certification within 90 days of hire.
• Title 4 Liquor Training or TIPS Training completion upon hire or within 90 days of hire.

Responsibilities

• Manage the daily operations of assigned Food & Beverage outlets, ensuring smooth and efficient execution of all services.
• Supervise and support team members including servers, order takers, and runners during all shifts, ensuring adherence to service standards, operational procedures, and luxury hospitality expectations.
• Coordinate with culinary, stewarding, housekeeping, engineering, and other resort departments to ensure seamless operations and exceptional guest experiences.
• Act as the point of contact during shifts to handle guest requests, complaints, and service recovery professionally and promptly.
• Maintain product quality and presentation standards in alignment with hotel brand expectations.
• Assist in creating schedules, managing time-off requests, and adjusting coverage based on business needs according to Pyramid Global Labor Standards.
• Train new staff and provide ongoing coaching to support development and consistency in service delivery.
• Lead, coach, and develop Food & Beverage team members while maintaining clear expectations, providing consistent feedback, recognizing strong performance, and holding individuals accountable for meeting operational and luxury service standards.
• Partner with Lead Bartenders and beverage leadership to execute cocktail and beverage programs, including menu rollouts, training, recipe adherence, quality control, and ongoing team accountability.
• Monitor inventory and support par level maintenance for all supplies and equipment.
• Ensure compliance with health and safety standards and all sanitation policies.
• Review daily reports, logs, and shift handovers to stay aligned with departmental goals and service trends.
• Maintain bar operational standards, including beverage inventory and controls, pars, preparation, batching, cleanliness, organization, equipment, and opening and closing readiness.
• Lead by example with a hands-on approach to operations, including the ability to step into bartending, service, and other operational positions when necessary to support the team and guest experience.
• Support beverage operations within assigned outlets, ensuring consistency in cocktail execution, recipes, presentation, batching, mise en place, bar organization, cleanliness, and overall beverage quality.
• Conduct Audits of service, ensuring that we are delivering Forbes Standards.
• Provide operational leadership in any Food & Beverage outlet or resort event as assigned by Food & Beverage leadership based on business demands.
• Complete required administrative responsibilities, including scheduling support, payroll review, inventory documentation, purchasing, shift reports, daily logs, departmental communication, and attendance at required leadership meetings.
• Maintain an active and visible presence on the floor during service periods and peak business hours to support team members, monitor service execution, engage with guests, and ensure adherence to luxury service standards.
• This position will work evenings and nights

Skills

Team supervision

Guest service

Leadership

Scheduling

Training

Communication

Education

High School Diploma or GED

Two years college education preferred

Job description

The Food and Beverage Manager at the Arizona Biltmore, Pyramid Global Hospitality, oversees daily operations of luxury outlets to deliver prompt, professional service and guest satisfaction. You will supervise and support team members including servers, order takers, and runners during all shifts, ensuring adherence to service standards, operational procedures, and luxury hospitality expectations.

This role requires evenings and nights, a hands-on leadership style, and the ability to adapt