Concierge (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality's Arizona Biltmore in Phoenix is seeking a Concierge to assist guests and ensure a memorable stay across our luxury resort.

You will maintain up-to-date knowledge of meetings, events, and local attractions; greet guests; answer calls; dispatch associates; and help coordinate restaurant reservations and journeys to points of interest, while prioritizing guest safety and exceptional service.

Qualifications

• High School Diploma or GED required.
• Vast knowledge of the local area and public relations skills, preferred.
• Concierge and Leadership experience, preferred.

Responsibilities

• Maintain up-to-date knowledge of all hotel meetings, events, and functions.
• Greet guests in an appropriate manner and offer to assist with their needs.
• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest's request. Coordinate completion of these services to ensure a positive guest experience.
• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
• Upselling; Assist guest with making restaurant recommendations and reservations.
• Assist in controlling the flow of activity in the lobby area.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

Skills

Concierge experience

Leadership experience

Public relations

Guest service oriented

Education

High School Diploma or GED

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is an LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What You Will Have An Opportunity To Do

The Concierge is responsible for handling all guest inquiries and facilitating the needs of guests.

Essential Functions

• Maintain an up-to-date knowledge of all hotel meetings, events, and functions.
• Greet guests in an appropriate manner and offer to assist with their needs.
• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest's request. Coordinate completion of these services to ensure a positive guest experience.
• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
• Upselling; Assist guest with making restaurant recommendations and reservations.
• Assist in controlling the flow of activity in the lobby area.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

Education

• High School Diploma or GED

Experience

• Vast knowledge of the local area and public relations skills, preferred
• Concierge and Leadership experience, preferred

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.