Luxury Concierge Lead — VIP Guest Experiences

Loews Hotels & Co; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) retirement with company match

Paid time off (Sick days, vacations, &

Paid bereavement

Free onsite parking

Team Member meals

Discounts for hotel staff

Job summary

Loews Nashville Hotel is seeking a personable and service-driven Concierge Leader to deliver exceptional guest experiences in a luxury setting on West End. You will anticipate guest needs, provide expert recommendations, and coordinate VIP arrivals with professionalism and discretion.

The role requires at least three years in concierge or luxury hospitality, with leadership experience preferred; CCP or Les Clefs d'Or certifications are a plus.

Qualifications

• Minimum of three (3) years of concierge, guest services, front office, or luxury hospitality experience.
• At least one year in a leadership or supervisory capacity preferred.
• High School Diploma or relevant work experience required.
• Certified Concierge Professional (CCP) or Les Clefs d'Or membership preferred.

Responsibilities

• Deliver personalized concierge services, including dining, entertainment, recreation, transportation, and local attraction reservations and recommendations.
• Promote hotel amenities, outlets, events, and offerings to enhance the guest experience and drive revenue.
• Coordinate VIP guest experiences, including arrival amenities and special requests with personalized follow-up.
• Build strong relationships with local businesses, attractions, dining establishments, and entertainment providers.
• Lead, train, coach, and motivate Guest Services initiatives maintaining service excellence standards.
• Maintain the appearance and presentation of the concierge desk, lobby, and guest-facing materials.

Skills

Guest services

Concierge

Front office

Leadership

Education

High School Diploma

Job description

Loews Nashville Hotel is seeking a personable and service-driven Concierge Leader to deliver exceptional guest experiences in a luxury setting on West End. You will anticipate guest needs, provide expert recommendations, and coordinate VIP arrivals with professionalism and discretion.

The role requires at least three years in concierge or luxury hospitality, with leadership experience preferred; CCP or Les Clefs d'Or certifications are a plus.