Front Office Team Lead - Luxury Guest Experience

Loews Hotels & Co; Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team Member hotel rates

Job summary

Loews Nashville Hotel is seeking an experienced Assistant Front Office Manager to lead and supervise the guest services team at the front desk and concierge.

You will ensure exceptional service, manage daily operations, and coordinate with housekeeping, with emphasis on guest satisfaction, training, and payroll. Bachelor’s degree or relevant experience required; Opera PMS experience preferred; weekend/evening availability expected.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experience.
• Supervise the guest services team to ensure high performance, morale, and service standards.
• Oversee payroll services for team members including scheduling and time-card edits.
• Respond to guest feedback and develop strategies for loyalty and satisfaction.
• Coordinate room allocations with housekeeping.
• Implement training programs and mentor staff.
• Serve as primary contact for inquiries.
• Prepare management reports on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and efficiency.
• Handle emergencies professionally and ensure safety of guests and staff.

Skills

Leadership

Guest service

Communication

Problem solving

Time management

Education

Bachelor’s degree or relevant work experience

Tools

Opera PMS

Job description

Loews Nashville Hotel is seeking an experienced Assistant Front Office Manager to lead and supervise the guest services team at the front desk and concierge.

You will ensure exceptional service, manage daily operations, and coordinate with housekeeping, with emphasis on guest satisfaction, training, and payroll. Bachelor’s degree or relevant experience required; Opera PMS experience preferred; weekend/evening availability expected.