Senior Concierge Lead - Luxury Guest Experience

Loews Hotels, LLC.; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

Pet insurance

Free onsite parking

Meal benefits

Volunteer opportunities

Training & development

Hotel discounts

Job summary

Loews Nashville Hotel on West End seeks a personable Concierge with a passion for exceptional guest experiences. The ideal candidate anticipates guest needs, offers expert recommendations, and maintains warmth and professionalism in every interaction.

Minimum three years in concierge or luxury hospitality, with at least one year in a supervisory role preferred. The role involves coordinating VIP arrivals, dining, entertainment, and transportation while collaborating with Sales, F&B, and Events

Qualifications

• Minimum three years in concierge, guest services, front office, or luxury hospitality.
• Experience in leadership or supervisory role preferred.
• Proven ability to deliver personalized, high-touch guest service.

Responsibilities

• Fulfill guest information, reservations, and service requests promptly and professionally.
• Deliver personalized concierge services including dining, entertainment, transportation, and local attractions.
• Promote hotel amenities, outlets, events, and recreational offerings to enhance guest experiences.
• Coordinate VIP guest experiences, including arrival amenities and special requests.
• Provide accurate information, directions, and tailored recommendations to guests.
• Ensure printed materials are accurate and comply with Loews Hotels standards.
• Coordinate with Sales, Meetings & Events, Food & Beverage, and vendors for transportation and special events.
• Lead, train, and motivate Guest Services initiatives to maintain service excellence.
• Maintain appearance and organization of the concierge desk and guest-facing materials.
• Build relationships with local businesses and attractions to enhance offerings.
• Address guest concerns with professionalism and urgency.
• Ensure compliance with hotel policies, safety standards, and brand expectations.
• Foster a collaborative, guest-focused culture with teamwork and continuous development.
• Regular attendance and varying schedules as needed.
• Participate in mandatory trainings and meetings.

Skills

Concierge experience

Guest services

Hospitality

Leadership

Communication

Education

High School Diploma

Job description

Loews Nashville Hotel on West End seeks a personable Concierge with a passion for exceptional guest experiences. The ideal candidate anticipates guest needs, offers expert recommendations, and maintains warmth and professionalism in every interaction.

Minimum three years in concierge or luxury hospitality, with at least one year in a supervisory role preferred. The role involves coordinating VIP arrivals, dining, entertainment, and transportation while collaborating with Sales, F&B, and Events