Luxury Concierge: Elevate Guest Experiences

J W Marriott; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

JW Marriott in Las Vegas, NV, seeks a full-time Concierge to liaison between guests and hotel operations. You will anticipate needs, offer tailored recommendations, and promote hotel services to enhance guest satisfaction.

The role requires 1–2 years in guest services, strong communication, and the ability to work varied shifts including weekends and holidays. English proficiency is essential, with health and safety guidelines observed throughout the property's public areas.

Qualifications

• High School diploma or GED required.
• 1–2 years in a front desk, concierge or guest service role, preferably in luxury or upscale hotel.
• Strong verbal and written communication; multilingual ability is a plus.
• Able to interact professionally with guests and team members; handle calls courteously and efficiently.
• Knowledge of cash handling, credit card processing and reconciliation.
• Adherence to luxury service standards; anticipate guest needs and tailor experiences.

Responsibilities

• Maintain proactive communication with guests and follow up on requests; collaborate with other departments.
• Respond to management requests within the role scope and capabilities.
• Handle guest questions and requests promptly and efficiently.
• Assist with transportation and show bookings; review daily events.
• Make reservations and book off-site activities (tours, tickets, etc.).

Skills

Communication skills

Multilingual ability

Professional interaction

Cash handling

Booking platforms

Shift flexibility

Education

High school diploma

Tools

POS systems

Reservation platforms

Job description

JW Marriott in Las Vegas, NV, seeks a full-time Concierge to liaison between guests and hotel operations. You will anticipate needs, offer tailored recommendations, and promote hotel services to enhance guest satisfaction.

The role requires 1–2 years in guest services, strong communication, and the ability to work varied shifts including weekends and holidays. English proficiency is essential, with health and safety guidelines observed throughout the property's public areas.