Concierge Associate

Rosewood Calistoga; Calistoga (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare options

401(k) plan

Paid time off + holidays

Parental leave

Room nights benefit

Employee meals

Job summary

Rosewood Calistoga is seeking a Concierge Associate to serve as a trusted destination expert for guests, curating memorable experiences before and during their stay. You will arrange winery visits, dining reservations, transportation, and special celebrations with a focus on personalization and flawless execution.

Your role centers on building meaningful relationships, anticipating needs, and delivering service excellence that embodies Rosewood's relationship hospitality at our Napa Valley

Qualifications

• Passionate about hospitality and creating exceptional guest experiences.
• Enjoy building relationships and delivering highly personalized service.
• Excellent communication, organizational, and problem-solving skills.
• Resourceful, detail-oriented, and thrive in a fast-paced luxury environment.

Responsibilities

• Create personalized itineraries and recommendations connecting guests with top experiences.
• Coordinate dining reservations, winery visits, transportation, spa appointments, and activities.
• Build meaningful relationships by understanding guests' interests and travel goals.
• Collaborate with resort departments and partners to ensure seamless guest requests.
• Anticipate needs and proactively identify opportunities to enhance the guest experience.
• Represent the resort as a knowledgeable ambassador to guests and the local community.

Skills

Hospitality experience

Customer service

Communication skills

Organizational skills

Problem-solving

Local attractions knowledge

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Concierge team serves as the resort's destination experts, creating meaningful connections between guests, the local community, and the experiences that make every stay unforgettable. Through personalized recommendations, thoughtful planning, and seamless execution, the team transforms guest stays into meaningful journeys while showcasing the best of Napa Valley and the surrounding region.

Working alongside Front Office, Butler, Transportation, Food & Beverage, Spa, and local partners, the Concierge team delivers exceptional service that reflects Rosewood's commitment to relationship hospitality.

YOUR ROLE

As a Concierge Associate, you will be a trusted advisor and destination expert for our guests, helping curate memorable experiences before and during their stay. From arranging winery visits and dining reservations to coordinating transportation and special celebrations, you will ensure every experience is personalized and effortlessly executed.

You will build meaningful relationships with guests, anticipate their needs, and create connections to the destination that make each stay unique. Your passion for hospitality, local knowledge, and commitment to service excellence will help bring Rosewood's vision of relationship hospitality to life.

HOW YOU’LL MAKE THE PLACE

• Create personalized itineraries and recommendations that connect guests with the best experiences our destination has to offer.
• Coordinate dining reservations, winery visits, transportation, spa appointments, and special activities.
• Build meaningful relationships with guests by understanding their interests, preferences, and travel goals.
• Collaborate with resort departments and external partners to ensure seamless execution of guest requests.
• Anticipate needs and proactively identify opportunities to enhance the guest experience.
• Serve as a knowledgeable ambassador for the resort and local community, creating memorable moments throughout every stay.

COULD THIS BE YOU?

• You are passionate about hospitality and creating exceptional guest experiences.
• You enjoy building relationships and delivering highly personalized service.
• You possess excellent communication, organizational, and problem-solving skills.
• You are resourceful, detail-oriented, and thrive in a fast-paced luxury environment.
• You have strong knowledge of local attractions, dining, wineries, and destination experiences, or a desire to learn quickly.
• You bring previous experience in luxury hospitality, concierge services, guest relations, or a related guest-facing role.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The pay rate for this position is $25.00 per hour. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.