Luxury Concierge Agent – Guest Experience Expert

Four Seasons Hotels and Resorts; Puerto Rico; On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary accommodation at other 4

Employee meals

Paid holidays

Discounts on spa, dining

Job summary

Four Seasons Resort and Residences Puerto Rico is seeking a Concierge to join the Front Office team. You will provide guests with up-to-date information on restaurants, events, and local venues, and assist with tickets, reservations, and personalized recommendations to enhance their stay.

This role requires 1–2 years of luxury-hotel experience, the ability to multitask, fluency in English and Spanish, and working knowledge of Rio Grande and surrounding communities, along with proficiency in

Qualifications

• Minimum 1–2 years of experience in a similar role, luxury hotel experience preferred.
• Ability to multitask on several items at once in a fast-paced luxury setting.
• Must be fluent in English and Spanish.
• Knowledge of Rio Grande and surrounding communities, with strong local recommendations.

Responsibilities

• Respond to guest requests with accurate assessment of needs and personalized recommendations.
• Handle guest interactions with high hospitality and professionalism; accommodate requests; resolve complaints.
• Assist guests with hotel services, hours, key personnel, events, and directions in a timely manner.
• Process packages, faxes, messages and mail accurately and promptly.

Skills

Bilingual English/Spanish

Multitasking

Luxury hotel experience

Tools

Microsoft Office Suite

OPERA/Concierge Smart

Job description

Four Seasons Resort and Residences Puerto Rico is seeking a Concierge to join the Front Office team. You will provide guests with up-to-date information on restaurants, events, and local venues, and assist with tickets, reservations, and personalized recommendations to enhance their stay.

This role requires 1–2 years of luxury-hotel experience, the ability to multitask, fluency in English and Spanish, and working knowledge of Rio Grande and surrounding communities, along with proficiency in