Front Desk Assistant Manager — Bilingual Leader

Four Seasons; Puerto Rico; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision

Retirement Savings Plan

Complimentary accommodation

Employee meals

Paid holidays

Job summary

Four Seasons Puerto Rico is seeking an Assistant Front Desk Manager who brings passion for excellence and a high level of enthusiasm to the guest experience. You will support the Front Office team with operations, guest services, and staff coordination.

Required are at least two years in Rooms Division leadership, strong front desk knowledge, and fluency in English and Spanish. The role offers comprehensive benefits and the opportunity to contribute to a world-class luxury environment.

Qualifications

• At least two years of management experience in Rooms Division operations.
• Strong knowledge of front desk procedures and guest service standards.
• Effective leadership skills with the ability to lead in a hotel setting.
• Proficiency in both English and Spanish.

Responsibilities

• Overseeing Manager on Duty aspects of the Front Desk operation.
• Interviews, trains and schedules the staff; conducts evaluations.
• Coordinates arrivals, departures and billing for guests; block rooms as needed.
• Review daily arrivals; manage Special Attention Guests, Return Guests and Groups.
• Resolve guest complaints with hospitality and professionalism.

Skills

Management experience

Front desk procedures

Leadership

Bilingual English/Spanish

Job description

Four Seasons Puerto Rico is seeking an Assistant Front Desk Manager who brings passion for excellence and a high level of enthusiasm to the guest experience. You will support the Front Office team with operations, guest services, and staff coordination.

Required are at least two years in Rooms Division leadership, strong front desk knowledge, and fluency in English and Spanish. The role offers comprehensive benefits and the opportunity to contribute to a world-class luxury environment.