Lux In-Room Dining Concierge

Four Seasons; Puerto Rico; On-site; USD 36,000 - 45,000; Full time

Job summary

Four Seasons is seeking a Guest Services associate for our Puerto Rico location to answer calls and process guest orders in a courteous, efficient manner. You will describe menu items with vivid details and ensure orders are captured accurately for delivery or room service.

You will monitor guest inquiries across platforms, assist with special requests, and coordinate with the kitchen and delivery staff to maintain quality and timely service.

Qualifications

• High school education or equivalent.
• Ability to process guest orders with courtesy and accuracy.
• Strong communication and guest-service mindset.

Responsibilities

• Answer telephone using courteous etiquette and process guest orders according to Four Seasons standards.
• Reply to guest enquiries and assist them in a timely and courteous manner.
• Coordinate guest orders with kitchen and ensure accurate guest checks and timely delivery to guestrooms.
• Coordinate amenity deliveries and ensure requests are fulfilled promptly.
• Comply with Four Seasons’ work rules and standards of conduct and work harmoniously with colleagues.

Skills

Telephone etiquette

Order processing

Communication

Teamwork

Education

High school education or equivalent

Job description

Four Seasons is seeking a Guest Services associate for our Puerto Rico location to answer calls and process guest orders in a courteous, efficient manner. You will describe menu items with vivid details and ensure orders are captured accurately for delivery or room service.

You will monitor guest inquiries across platforms, assist with special requests, and coordinate with the kitchen and delivery staff to maintain quality and timely service.