Concierge Agent

Four Seasons; Puerto Rico; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Free hotel stays

Complimentary dry cleaning

Employee meals

Paid holidays

Job summary

Four Seasons Resort and Residences Puerto Rico seeks a Concierge to join the Front Office Team. You will keep desk collateral updated, know area attractions, and establish vendor contacts to provide information, tickets, and reservations for guests.

You will respond to guest requests with warmth and professionalism, handle all inquiries and special requests, and assist with packages and mail. Fluency in English and Spanish is required.

Qualifications

• Minimum 1-2 years of experience in a similar role in a luxury hotel.
• Ability to multi-task on several items at once.
• Working knowledge of hotel systems; experience with Microsoft Suite and OPERA/Concierge Smart preferred.
• Knowledge of Rio Grande and surrounding communities; bilingual English/Spanish communication required.

Responsibilities

• Responds to guest requests by assessing needs and adding personal recommendations to achieve satisfaction.
• Handles all guest interactions with hospitality and professionalism, accommodating special requests and resolving complaints.
• Assists guests with inquiries about hotel services, hours of operation, and local directions, using local knowledge and hotel practices.
• Processes packages, faxes, messages, and mail accurately and timely.

Skills

Customer service

Multitasking

Computer skills

OPERA/Concierge

Bilingual English/Spanish

Rio Grande knowledge

Tools

Microsoft Office

OPERA/Concierge Smart

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About The Role

The Concierge is a central part of the Front Office Team whose main objective is to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

What You Will Do

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

What you will bring

• Minimum 1-2 years of experience in a similar role,in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite, OPERA/Concierge Smart preferred.
• Knowledge of Rio Grande and the surrounding communities.
• Excellent communication in both English and Spanish language required

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

• Full Time Availability, Rotating Schedule

Four Seasons is an Equal Opportunity, Affificent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf