Luxury Guest Experience Coordinator

Four Seasons; Puerto Rico; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Savings Plan

Complimentary accommodation

Complimentary dry cleaning

Complimentary meals

Paid holidays

Special rates on experiences

Job summary

Four Seasons Resort Puerto Rico seeks a Guest Experience Coordinator to support Front Desk operations, coordinate personalized touches, and ensure memorable guest experiences. You will review guest data, arrange amenities, and collaborate with multiple departments to deliver luxury service.

This role focuses on thoughtful, anticipatory guest moments in a premium hospitality setting, with a full-time, rotating schedule and a commitment to outstanding guest satisfaction.

Qualifications

• Experience in front office, guest services, or hospitality coordination.
• Strong organizational skills with attention to detail.
• Ability to analyze guest data and translate insights into actions.
• Creative mindset with passion for anticipatory guest experiences.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.

Responsibilities

• Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery.
• Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments.
• Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay.
• Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems.
• Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests.
• Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded.
• Monitor guest feedback and service trends to identify opportunities for improvement and personalization.
• Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience.

Skills

Front office

Guest services

Hospitality coordination

Organizational skills

Data analysis

Communication

Multitasking

Job description

Four Seasons Resort Puerto Rico seeks a Guest Experience Coordinator to support Front Desk operations, coordinate personalized touches, and ensure memorable guest experiences. You will review guest data, arrange amenities, and collaborate with multiple departments to deliver luxury service.

This role focuses on thoughtful, anticipatory guest moments in a premium hospitality setting, with a full-time, rotating schedule and a commitment to outstanding guest satisfaction.