Luxury Concession Manager: Elite Clienteling Lead

Longchamp; King of Prussia (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Longchamp USA seeks a Concession Manager to lead a high-performing team in partner department stores such as Nordstrom and Bloomingdale's. You will drive clientelling, sales, and store operations on the concession floor.

You will coordinate with store leadership, manage staff scheduling, training, and inventory, while ensuring brand standards and exceptional customer service. This full-time role requires luxury retail experience, strong leadership, and the ability to work within fast-paced,

Qualifications

• Minimum 5+ years of luxury retail or related sales experience.
• At least 2+ years of supervisory experience in a retail setting.
• Experience with department store concessions and clientelling.

Responsibilities

• Oversee concession shop floor profitability and operations.
• Lead and coach sales teams; manage scheduling and training.
• Coordinate with department stores' Store Directors on policies and procedures.
• Manage inventory, POS transactions, and client books.

Skills

Supervisory experience

Customer service

Merchandising

Staff training

POS systems

Education

High School Diploma

Retail/Fashion degree (preferred)

Tools

CEGID POS

UPS

Microsoft Excel

Outlook

Microsoft Word

Job description

Longchamp USA seeks a Concession Manager to lead a high-performing team in partner department stores such as Nordstrom and Bloomingdale's. You will drive clientelling, sales, and store operations on the concession floor.

You will coordinate with store leadership, manage staff scheduling, training, and inventory, while ensuring brand standards and exceptional customer service. This full-time role requires luxury retail experience, strong leadership, and the ability to work within fast-paced,