Luxury Retail Concession Manager

Longchamp; Oak Brook (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

A luxury fashion brand seeks a Concession Manager in Oak Brook, Illinois. Responsibilities include overseeing sales operations, coaching team members, and enhancing customer engagement. Ideal candidates should have extensive retail experience, strong leadership skills, and proficiency in POS systems. The position offers various benefits including medical insurance and a 401(k) plan.

Qualifications

• 5+ years of luxury retail or sales experience required.
• 2+ years supervisory experience in retail operations.
• Understanding of inventory and customer experience is essential.

Responsibilities

• Supervise planning and assigning work to employees.
• Complete weekly sales reports and implement adjustments.
• Coordinate with various internal departments for delivery.

Skills

Luxury retail experience

Leadership skills

Customer service skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Degree in Retail, Fashion or related field

Tools

POS programs (e.g., CEGID)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Join Longchamp as a Concession Manager overseeing profitable business operations in partner department stores.

Job Summary

The Concession Manager ensures team success in client conversations, sales, operations, professional development, merchandise presentation and assortment, while aligning with store directors and company policies.

Responsibilities

• Leadership – supervise planning, assigning, directing work; review performance; coach employees; address complaints.
• Recruitment – partner with HR for hiring and employee relations.
• Team – assign daily tasks and goals; follow up and coach to ensure completion.
• Reporting – complete weekly sales reports, suggest and implement adjustments.
• Training – train and develop shop associates; monitor professional development.
• Collaboration – coordinate with Warehouse Distribution Center, Customer Service Manager, and internal managers for shipping and delivery.
• Trend Review – recommend and initiate changes for maximizing goals.
• Additional tasks – as instructed by Retail Director.
• Customer Service – maintain high standards; greet customers; provide brand and product knowledge.
• Sales & Profitability – meet sales targets using short/long range planning, expense management, inventory control.
• Client Books – develop and maintain client books for team.
• Event Preparation – prepare for sales, activation events, inventory periods.
• Gift Wrap – wrap and bag items; arrange delivery for special orders.
• POS Transactions – perform all POS transactions proficiently across systems.
• Shipments – prepare, send, receive shipments.
• Merchandising – ensure correct merchandising; oversee floor moves, displays, displays; tag merchandise.
• Price Accuracy – identify and communicate price changes/errors.
• Shrink Control – control shrink and expenses.
• Policy Up‑to‑date – keep updated on new items, promotions, policies.
• Cleanliness – maintain clean sales floor and stockroom.

Minimum Qualifications

• High School Diploma (or GED) and degree in Retail, Fashion or related field or equivalent experience.
• 5+ years luxury retail, boutique or sales experience.
• 2+ years supervisory experience in scheduling, training, merchandising, inventory, shrink control, budgeting and goal setting.
• Understanding of inventory and customer experience.
• Proficient with POS programs (e.g., CEGID) and UPS.
• Working knowledge of Microsoft Excel, Outlook, Word.

Knowledge, Skills & Abilities

• Independent judgment and discretionary powers.
• Familiarity with retail operations.
• Strong communication and leadership skills.
• Clear verbal communication.
• Interpersonal skills for building relationships.
• Organized, self‑starter, multi‑task capable under stress.
• Computer and POS proficiency.
• Strong written and verbal communication.
• French language a plus.

Benefits Offered

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Company‑Paid Life Insurance
• Supplemental Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)