Luxury Club Operations & Guest Experience Lead

Legends Global; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Global is seeking a Premium Club Supervisor to oversee daily operations of a luxury club, ensuring an exceptional experience for members and guests. You will supervise staff, uphold service standards, manage member relations, and maintain a high-end ambiance.

The role requires leadership, excellent communication, and strong organizational skills, with the ability to work evenings, weekends, and holidays to support a premium club environment.

Qualifications

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.

Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Skills

Hospitality leadership

Staff supervision

Customer service

Communication

Job description

Legends Global is seeking a Premium Club Supervisor to oversee daily operations of a luxury club, ensuring an exceptional experience for members and guests. You will supervise staff, uphold service standards, manage member relations, and maintain a high-end ambiance.

The role requires leadership, excellent communication, and strong organizational skills, with the ability to work evenings, weekends, and holidays to support a premium club environment.