Premium Club Supervisor

Legends Global; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Global is seeking a Premium Club Supervisor to oversee daily operations of a luxury club, ensuring an exceptional experience for members and guests. You will supervise staff, uphold service standards, manage member relations, and maintain a high-end ambiance.

The role requires leadership, excellent communication, and strong organizational skills, with the ability to work evenings, weekends, and holidays to support a premium club environment.

Qualifications

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.

Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Skills

Hospitality leadership

Staff supervision

Customer service

Communication

Job description

Premium Club Supervisor

Job Title: Premium Club Supervisor

Job Description: The Premium Club Supervisor is responsible for overseeing the daily operations of the exclusive club, ensuring an exceptional experience for all members and guests. This role involves supervising staff, maintaining high standards of service and ambiance, managing member relations, and ensuring the club operates smoothly and profitably.

Key Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Qualifications

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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