Luxury Client Success Specialist

Tiffany & Co.; New York (NY); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plans with company match

Paid time off

Job summary

A luxury jewelry company is seeking a Client Success Specialist in New York. This pivotal role is responsible for maintaining client satisfaction through exceptional after-sales service, addressing complex inquiries, and fostering strong relationships. The ideal candidate will have a high school diploma, 2+ years in a luxury service environment, and excellent communication skills. This position offers a pay range of $21 - $28 per hour, depending on experience.

Qualifications

• Minimum 2 years of business experience with a strong operational background.
• Proven experience in a luxury environment with high service standards.
• Exceptional ability in crafting clear and professional correspondence.

Responsibilities

• Cultivate strong relationships with clients and provide tailored support.
• Manage escalated client concerns with professionalism and empathy.
• Communicate timelines and manage expectations for client service.

Skills

Communication skills

Problem-solving

Client relationship management

Analytical thinking

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

A luxury jewelry company is seeking a Client Success Specialist in New York. This pivotal role is responsible for maintaining client satisfaction through exceptional after-sales service, addressing complex inquiries, and fostering strong relationships. The ideal candidate will have a high school diploma, 2+ years in a luxury service environment, and excellent communication skills. This position offers a pay range of $21 - $28 per hour, depending on experience.