Luxury After-Sales Client Success Specialist

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Client Success Specialist in New York, NY, to be the primary after-sales contact for complex inquiries. This role ensures exceptional luxury service by managing escalations and coordinating with teams to resolve issues.

The ideal candidate will have a high school diploma, at least 2 years of experience in a business setting, and proficiency in CRM systems. Strong communication and problem-solving skills are essential for maintaining client loyalty.

Qualifications

• Minimum 2 years of business experience with a strong operational background.
• Proven experience in a luxury environment with high client service standards.
• Ability to manage client expectations, analyze complex issues, and problem-solve with composure.

Responsibilities

• Cultivate and maintain strong, personalized client relationships and loyalty.
• Manage escalated client concerns and de-escalate sensitive situations with professionalism and empathy.
• Collaborate with repair services, sales, and logistics to coordinate resolutions.

Skills

Exceptional written and verbal communication

Problem-solving

Client management

CRM proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Salesforce

Job description

brobstongroup.com - Jobboard is looking for a Client Success Specialist in New York, NY, to be the primary after-sales contact for complex inquiries. This role ensures exceptional luxury service by managing escalations and coordinating with teams to resolve issues.

The ideal candidate will have a high school diploma, at least 2 years of experience in a business setting, and proficiency in CRM systems. Strong communication and problem-solving skills are essential for maintaining client loyalty.