Luxury Jewelry Client Success Specialist

Tiffany & Co.; New York (NY); On-site; USD 28,929 - 38,572; Full time

Job summary

A luxury jewelry brand is looking for a Client Success Specialist to ensure exceptional after-sales service. The role involves managing client relationships, resolving issues, and communicating effectively with clients about their inquiries and repairs. The ideal candidate will have at least two years of experience in a luxury environment and possess excellent communication and analytical skills. This position offers a competitive hourly wage, ranging from $21 to $28, depending on experience.

Qualifications

• Minimum 2 years of business experience with a strong operational background.
• Proven experience in a luxury environment.
• Strong ability to craft clear professional correspondence.
• Ability to manage client expectations effectively.

Responsibilities

• Cultivate and maintain relationships with clients.
• Expertly manage escalated client concerns.
• Clearly communicate timelines and processes to clients.
• Collaborate with cross-functional teams for client requests.

Skills

Client relationship management

Issue resolution

Exceptional communication skills

Analytical thinking

Empathetic problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

A luxury jewelry brand is looking for a Client Success Specialist to ensure exceptional after-sales service. The role involves managing client relationships, resolving issues, and communicating effectively with clients about their inquiries and repairs. The ideal candidate will have at least two years of experience in a luxury environment and possess excellent communication and analytical skills. This position offers a competitive hourly wage, ranging from $21 to $28, depending on experience.