Luxury Client Experience Host & After-Sales Concierge

W. Kodak Jewelers; Hoboken (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Profit sharing

401K

Benefits

Bonus

Job summary

A luxury jewelry brand is seeking a Client Experience Host in Hoboken. This role involves providing an exceptional client journey from the initial welcome to after-sales service. Responsibilities include curating refreshments, assisting with client communications, and maintaining the hospitality station. Ideal candidates will have 2-3 years in luxury retail and excellent interpersonal skills. Compensation includes a competitive salary, benefits, and bonus opportunities, with a full-time commitment expected.

Responsibilities

• Maintain a professional attitude and conduct business with integrity.
• Extend a genuine, polished welcome to every client.
• Curate and serve refreshments during events.
• Prepare and oversee the hospitality station.
• Assist with client communications and service follow-up.
• Build and maintain clientele using the company's CRM platform.
• Respond to client inquiries professionally and promptly.
• Coordinate with internal teams to address customer inquiries.

Skills

Excellent storytelling ability

Excellent client service

Interpersonal and communication skills

Organizational skills

Ability to build relationships

Time management

Multitasking

Education

High School Diploma

Job description

A luxury jewelry brand is seeking a Client Experience Host in Hoboken. This role involves providing an exceptional client journey from the initial welcome to after-sales service. Responsibilities include curating refreshments, assisting with client communications, and maintaining the hospitality station. Ideal candidates will have 2-3 years in luxury retail and excellent interpersonal skills. Compensation includes a competitive salary, benefits, and bonus opportunities, with a full-time commitment expected.