Luxury Client Experience Specialist

Inside Lvmh; New York (NY); On-site; USD 28,929 - 38,572; Full time

Job summary

A leading luxury brand is seeking a Client Success Specialist in New York, NY. This pivotal role is responsible for providing an exceptional after-sales service experience. Ideal candidates will have a high school diploma and at least 2 years of experience in a luxury environment, showcasing strong communication and problem-solving skills. Compensation is competitive, ranging from $21 to $28 per hour, based on experience and skills.

Qualifications

• Minimum 2 years of business experience with strong operational background.
• Proven experience in a luxury environment, understanding client expectations.
• Ability to manage client expectations and navigate challenging interactions.

Responsibilities

• Cultivate strong client relationships with personalized support.
• Manage escalated client concerns with professionalism.
• Communicate timelines and processes clearly to clients.
• Document client interactions and service requests thoroughly.

Skills

Client relationship management

Problem-solving

Verbal communication

Written communication

Analytical thinking

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

A leading luxury brand is seeking a Client Success Specialist in New York, NY. This pivotal role is responsible for providing an exceptional after-sales service experience. Ideal candidates will have a high school diploma and at least 2 years of experience in a luxury environment, showcasing strong communication and problem-solving skills. Compensation is competitive, ranging from $21 to $28 per hour, based on experience and skills.