Luxury Client Services Concierge

Bergdorf Goodman, Inc.; New York (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits package

Job summary

Bergdorf Goodman, Inc. is seeking a Client Services Representative in New York to deliver elevated, personalized service to discerning clients.

You will be the primary contact, balancing discretion, warmth, and excellence while anticipating client needs and resolving inquiries with care. The role emphasizes white-glove service, cross-functional collaboration, and supporting events and high-profile visits with precision.

Qualifications

• Elevated hospitality mindset
• Service Recovery Expertise
• Experience in luxury hospitality or luxury retail/high touch service
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Ability to adhere to policies and maintain operational standards
• Detail-oriented with strong problem-solving skills
• Ability to partner with management and cross-functional teams

Responsibilities

• Champion elevated hospitality rooted in discretion, personalization and warmth.
• Act as first escalation point for complex service situations, resolving concerns with empathy and brand alignment
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service
• Partner with Docent Teams to align hospitality tone and floor coverage
• Collaborate with Store Leadership on service concerns and resolve issues
• Support event execution and high-profile visits with precision and discretion as needed

Job description

Bergdorf Goodman, Inc. is seeking a Client Services Representative in New York to deliver elevated, personalized service to discerning clients.

You will be the primary contact, balancing discretion, warmth, and excellence while anticipating client needs and resolving inquiries with care. The role emphasizes white-glove service, cross-functional collaboration, and supporting events and high-profile visits with precision.