Seasonal Luxury Client Services Specialist

060 SAKS & CO LLC; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Bergdorf Goodman is seeking a Client Services Representative to embody our brand’s hospitality. You will be the primary contact for clients, delivering personalized, discreet service that reflects warmth and excellence on the store floor.

In this role, you will anticipate client needs, resolve inquiries gracefully, and ensure interactions align with the pinnacle of luxury retail. Experience in luxury hospitality and strong organizational and communication skills are essential.

Qualifications

• Elevated hospitality mindset.
• Service recovery expertise.
• Strong emotional intelligence.
• Experience in luxury hospitality or high touch service.

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve.
• Support event execution and high profile visits with precision and discretion as needed.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury hospitality

Time management

Communication

Team collaboration

Job description

Bergdorf Goodman is seeking a Client Services Representative to embody our brand’s hospitality. You will be the primary contact for clients, delivering personalized, discreet service that reflects warmth and excellence on the store floor.

In this role, you will anticipate client needs, resolve inquiries gracefully, and ensure interactions align with the pinnacle of luxury retail. Experience in luxury hospitality and strong organizational and communication skills are essential.