Seasonal Luxury Client Experience Specialist

Saks Fifth Avenue Llc; New York (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

Bergdorf Goodman, a flagship luxury retailer in New York, seeks a Seasonal Client Services Representative to deliver elevated hospitality and seamless client experiences. You will be the first touchpoint for clients, ensuring discretion, warmth, and excellence in every interaction, while supporting floor coverage and event execution.

The role emphasizes service-driven collaboration with store leadership and cross-functional teams to maintain white-glove standards in a fast-paced luxury

Qualifications

• Elevated hospitality mindset.
• Service recovery expertise.
• Emotional intelligence.
• Luxury hospitality or high-touch service experience in luxury retail/hospitality.

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve.
• Support event execution and high-profile visits with precision and discretion as needed.

Skills

Elevated hospitality

Service recovery

Emotional intelligence

Luxury hospitality experience

Job description

Bergdorf Goodman, a flagship luxury retailer in New York, seeks a Seasonal Client Services Representative to deliver elevated hospitality and seamless client experiences. You will be the first touchpoint for clients, ensuring discretion, warmth, and excellence in every interaction, while supporting floor coverage and event execution.

The role emphasizes service-driven collaboration with store leadership and cross-functional teams to maintain white-glove standards in a fast-paced luxury