Luxury Concierge Specialist

Hope’s Global Getaways; Easley (SC); Remote; USD 28,000 - 44,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Beginner-friendly training

Educational resources

Travel discounts

Job summary

Hope’s Global Getaways is seeking a polished Luxury Concierge Specialist to join a fully remote team. You will research premium options, coordinate requested services, and manage detailed itineraries to deliver a highly personalized vacation-planning experience.

This role rewards meticulous client support, proactive communication, and the ability to juggle multiple requests. Training and ongoing resources are provided; ideal for self-motivated individuals who enjoy working independently from

Qualifications

• Excellent written and verbal communication skills.
• Professional, polished, and service-oriented approach.
• Strong organization and attention to detail.
• Ability to provide thoughtful and personalized client support.
• Comfortable researching and comparing premium vacation options.
• Ability to manage multiple client requests, priorities and deadlines.
• Willingness to learn supplier systems, digital platforms and new processes.
• Dependable follow-through and effective time-management skills.
• Adaptable and resourceful when client needs or arrangements change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsibilities

• Consult with clients to understand destination preferences, dates, budget, interests, and requests.
• Research luxury resorts, upscale hotels, cruises, and premium experiences.
• Coordinate services and maintain reservation details, confirmations, schedules, and itineraries.
• Provide concierge-level updates, answer routine questions, and assist with changes.
• Review arrangements for accuracy and track deadlines; expand knowledge of destinations and suppliers.

Skills

Excellent communication

Organizational skills

Attention to detail

Independent work

Time management

Research abilities

Client support

Basic computer skills

Tools

Supplier systems

Job description

About the Position

We are seeking polished, service-driven individuals to join our remote team as Luxury Concierge Specialist. In this role, you will help clients enjoy a more personalized vacation-planning experience by researching premium options, coordinating requested services, and managing important details with care.

This opportunity is ideal for individuals who enjoy providing attentive service, anticipating client needs, researching high-quality experiences, and keeping multiple arrangements organized. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Consult with clients to understand their destination preferences, preferred dates, budget, interests, travel style, and special requests.
• Research luxury resorts, upscale hotels, cruises, private transportation, excursions, tours, activities, and other premium vacation experiences using approved resources.
• Assist with coordinating selected services and maintain organized reservation details, confirmations, schedules, and itinerary information.
• Provide concierge-level support by sharing updates, answering routine questions, following up on outstanding items, and assisting with standard changes or personalized requests.
• Review arrangements carefully for accuracy, track important deadlines, maintain detailed client records, and continue expanding your knowledge of destinations and supplier offerings.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to develop luxury client service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Excellent written and verbal communication skills
• Professional, polished, and service-oriented approach
• Strong organization and attention to detail
• Ability to provide thoughtful and personalized client support
• Comfortable researching and comparing premium vacation options
• Ability to manage multiple client requests, priorities, and deadlines
• Willingness to learn supplier systems, digital platforms, and new processes
• Dependable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions