Luxury Retail Sales Pro — Client Experience Leader

Ralph Lauren; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Ralph Lauren Corporation in New York seeks a Sales Professional who delivers exceptional client experiences and consistently exceeds sales goals by building trusted relationships and showcasing the RL lifestyle.

You will greet customers, provide styling advice, develop product knowledge across RL catalogues, and leverage technology for outreach while maintaining the brand's appearance and standards throughout in-store interactions.

Qualifications

• Relevant experience in luxury retail sales preferred.
• Excellent customer service and hospitality skills.
• Strong product knowledge and styling ability.
• Ability to meet sales targets and work in a fast-paced environment.

Responsibilities

• Greet, listen and assist customers by exceeding expectations.
• Elevate in-store experience by delivering memorable moments.
• Maintain customer correspondence to build relationships.
• Drive full-price sales across RL lifestyles.
• Utilize technology and virtual selling for outreach.
• Develop strong product knowledge across RL catalogs.
• Stay informed about company history and current events.
• Maintain professional appearance and brand standards.
• Assist with inventory, events and store tasks.
• Open and close store duties as needed.
• Maintain open communications with management and peers.
• Network with target customers.

Skills

Customer service

Upselling / cross-selling

Relationship building

Product knowledge

Communication skills

English proficiency

Multitasking

Proactive mindset

Networking

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation in New York seeks a Sales Professional who delivers exceptional client experiences and consistently exceeds sales goals by building trusted relationships and showcasing the RL lifestyle.

You will greet customers, provide styling advice, develop product knowledge across RL catalogues, and leverage technology for outreach while maintaining the brand's appearance and standards throughout in-store interactions.