Luxury Client Experience Specialist

Loro Piana; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Generous product discount

Exclusive LVMH discounts

Other tailored perks

Job summary

Loro Piana is seeking a Client Advisor to join our store team in Costa Mesa, CA. You will drive sales growth, deliver exceptional client service, and curate elevated shopping experiences for our discerning clients.

In this luxury retail role, you will develop deep product knowledge, build lasting relationships, and collaborate with the team to ensure a seamless, personalized shopping journey aligned with Loro Piana standards.

Qualifications

• 2+ years of sales experience in a luxury retail environment.
• Proficient in Microsoft Office and SAP.
• Excellent attention to detail, customer service, and teamwork.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and drive growth while upholding brand standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience.
• Maintain strong client relationships with post-purchase follow-up.
• Collect and update client information to tailor services.
• Engage clients to promote products and drive sales.
• Oversee store displays to align with merchandising guidelines.
• Work with leadership to boost sales performance and efficiencies.
• Identify opportunities to optimize sales and operations.

Skills

2+ years sales

Customer service

Teamwork

Attention to detail

Inventory knowledge

Physical stamina

Tools

SAP

Microsoft Office

Job description

Loro Piana is seeking a Client Advisor to join our store team in Costa Mesa, CA. You will drive sales growth, deliver exceptional client service, and curate elevated shopping experiences for our discerning clients.

In this luxury retail role, you will develop deep product knowledge, build lasting relationships, and collaborate with the team to ensure a seamless, personalized shopping journey aligned with Loro Piana standards.