Luxury Store Manager: Lead Elite Service & Sales

Loro Piana; Costa Mesa (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in Costa Mesa is seeking a Store Manager to oversee daily operations, drive sales, and lead a high-performing team in a luxury retail setting. You will champion exceptional client experiences and uphold brand standards across all activities.

Responsibilities include inventory control, visual standards, staff development, and coordinating after-sales services to ensure seamless customer journeys.

Qualifications

• 5+ years of management and sales experience in luxury retail.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Strong communication, leadership, and problem-solving skills.
• Willingness to travel and work weekends.

Responsibilities

• Overse daily store operations and drive sales performance.
• Lead a team to deliver exceptional luxury service and client experience.
• Collaborate with store leadership on planning and KPI achievement.
• Manage inventory, cycle counts, and visual merchandising alignment.
• Coordinate after-sales processes including alterations and repairs.
• Ensure compliance with safety, labor, and company policies.
• Communicate with cross-functional partners to align goals.

Skills

Store leadership

Sales analytics

Team coaching

Customer service

Visual merchandising knowledge

Communication skills

Inventory management

Weekend availability

Tools

SAP

Microsoft Office

Job description

Loro Piana in Costa Mesa is seeking a Store Manager to oversee daily operations, drive sales, and lead a high-performing team in a luxury retail setting. You will champion exceptional client experiences and uphold brand standards across all activities.

Responsibilities include inventory control, visual standards, staff development, and coordinating after-sales services to ensure seamless customer journeys.