Luxury Client Experience & Sales Ambassador

PRADA; Miami (FL); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Prada Group in Miami seeks a passionate Luxury Sales Ambassador to welcome clients, convey brand values, and deliver an extraordinary in-store experience. You will guide customers through product stories, anticipate needs, and build lasting loyalty in a fast-paced luxury environment.

You will collaborate with colleagues, capture client data in our CRM, and contribute to achieving personal and store KPIs while upholding the highest standards of service, appearance, and inclusivity.

Qualifications

• Experience in building long-lasting client relationships.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are a plus.
• Ability to work in a luxury retail environment.
• Passion for selling and stores.

Responsabilités

• Place the Customer at the center and provide an outstanding luxury service.
• Capture customer data in CRM and develop personalized relationships.
• Promote Omni Channel mindset.
• Work as a team and maintain a positive, inclusive environment.
• Welcome and serve customers with an excellent in-store experience.
• Cross-sell to maximize sales and achieve targets.
• Stay up-to-date with fashion trends and product knowledge.
• Handle customer complaints with line manager when needed.
• Maintain shop floor and visual displays to high standards.
• Contribute to preventing product theft and ensuring security.

Connaissances

Luxury customer service

Communication skills

Product knowledge

Team player

English proficiency

Ambition/resilience

CRM data capture

Outils

CRM

Description du poste

Prada Group in Miami seeks a passionate Luxury Sales Ambassador to welcome clients, convey brand values, and deliver an extraordinary in-store experience. You will guide customers through product stories, anticipate needs, and build lasting loyalty in a fast-paced luxury environment.

You will collaborate with colleagues, capture client data in our CRM, and contribute to achieving personal and store KPIs while upholding the highest standards of service, appearance, and inclusivity.