Senior Client Advisor - Boston Saks

Brobston Group; Boston (MA); On-site; USD 29,000 - 30,000; Full time

Job summary

Gucci is seeking a Senior Client Advisor to support the Store Director/Regional Director in driving sales, training and supervising Client Advisors, merchandise management, and daily store operations. You will lead with relationship building, promoting Gucci values and acting as a brand ambassador within the marketplace.

This role emphasizes coaching, customer-centric selling, and ensuring consistent brand standards across the team.

Qualifications

• Sales management experience in retail or luxury retail preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to drive positive customer experiences and loyalty.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise Client Advisors on the selling floor to drive high performance.
• Coaching and real-time feedback with store team to achieve goals.
• Assist in development and growth of team and onboarding of new hires.
• Ensure branded onboarding and training aligned with Gucci initiatives.
• Promote exceptional client service and build customer relationships.

Skills

Sales leadership

Customer service

Communication

Relationship building

Brand ambassador

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Role Mission

As a Gucci Senior Client Advisor, you will assist the Store Director/Regional Director in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Key Accountabilities

Team

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range –

For individuals assigned and/or hired to work in Boston, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $21.00 to $22,00.

EOE M/D/F/V