Luxury Client Experience Coordinator

CIRCA; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Stock options

Generous PTO

Health benefits

Job summary

Worthy & CIRCA Jewels is seeking an Administrative Assistant to support jewelry buyers with clerical and reception duties in Beverly Hills, CA. You will be the main client contact for West Coast offices, manage appointments, and maintain data across the submission pipeline.

The role requires strong communication, organization, and a customer-focused mindset. Prior admin experience in luxury goods is preferred, with proficiency in Microsoft Office and Excel; Spanish is a plus.

Qualifications

• One year of admin experience required, luxury goods industry or consumer goods industry preferred.
• Bachelor's or Associate degree preferred.
• Previous diamond and jewelry experience preferred.
• Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally.
• Highly organized, detail-oriented, and customer-focused.
• Proficient in Microsoft Office applications, especially Excel.
• Spanish-speaker is a plus.

Responsibilities

• Serve as the main Client Experience contact for all West Coast CIRCA offices.
• Manage client appointments and submission pipeline using software platforms.
• Receive at minimum 30 calls per day and initiate client calls, answering any questions clients may have or helping clients with anything related to their appointments at all of our US offices
• Follow up with clients via phone, text, and e-mail
• Greet clients with a friendly and positive attitude, check in, escort the client to the buyer's room, and offer refreshments
• Update data from appointments and submissions, including personal and purchase information
• Collaborate daily with the full Client Services Team to ensure clients and prospective clients have the best experience throughout their entire journey (pre and post appt)
• Assist in maintaining the office environment

Skills

Strong communicator

Organized

Cross-functional collaboration

Microsoft Excel

Attention to detail

Education

Bachelor's or Associate degree

Tools

Microsoft Office

Job description

Worthy & CIRCA Jewels is seeking an Administrative Assistant to support jewelry buyers with clerical and reception duties in Beverly Hills, CA. You will be the main client contact for West Coast offices, manage appointments, and maintain data across the submission pipeline.

The role requires strong communication, organization, and a customer-focused mindset. Prior admin experience in luxury goods is preferred, with proficiency in Microsoft Office and Excel; Spanish is a plus.