Client Services Coordinator

MICHAEL M; Burbank (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

MICHAEL M is hiring a Client Service Coordinator in Burbank, California. This detail-focused role involves supporting client communication and processing orders across wholesale and direct-to-consumer clients. Candidates must have 2+ years in customer service or administrative support, demonstrate strong attention to detail, and maintain organized records. Responsibilities include managing client inquiries, processing orders, and coordinating with sales and production teams. Join a fast-paced, dynamic environment dedicated to excellence in client service.

Qualifications

• 2+ years experience in customer service, retail, or administrative support.
• Strong attention to detail and accuracy.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle incoming communication from wholesale partners and retail clients.
• Process wholesale orders accurately and in a timely manner.
• Provide updates to clients regarding order status.

Skills

Customer service experience

Attention to detail

Clear communication skills

Organizational skills

Job description

We are hiring a Client Service Coordinator to support client communication and execute order processing across both wholesale partners and direct-to-consumer clients.

This is a detail-focused, execution role. You will handle day-to-day requests, process orders, and ensure information is accurate and communicated clearly.

Key Responsibilities

• Handle incoming communication from wholesale partners and retail clients (phone and email)
• Process wholesale orders accurately and in a timely manner
• Prepare and send quotes as requested
• Create and send invoices, ensuring accuracy
• Provide updates to clients regarding order status and timelines
• Support the Beverly Hills store with client inquiries when needed
• Coordinate internally with sales, production, and shipping teams for order updates
• Maintain organized and accurate records across systems

What We’re Looking For

• 2+ years experience in customer service, retail, or administrative support
• Strong attention to detail and accuracy
• Clear and professional communication skills
• Organized and able to handle multiple requests at once
• Reliable with consistent follow-through
• Comfortable working in a fast-paced environment
• Experience in jewelry, luxury retail, or wholesale environments
• Familiarity with order entry or invoicing systems

What Success Looks Like

• Orders, quotes, and invoices completed accurately
• Timely and professional communication with clients
• Organized handling of daily requests and follow-ups
• Consistent support for both wholesale and retail needs
• Resolve issues promptly and professionally