Client Experience Coordinator

CIRCA; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Stock options

Generous PTO

Health benefits

Job summary

Worthy & CIRCA Jewels is seeking an Administrative Assistant to support jewelry buyers with clerical and reception duties in Beverly Hills, CA. You will be the main client contact for West Coast offices, manage appointments, and maintain data across the submission pipeline.

The role requires strong communication, organization, and a customer-focused mindset. Prior admin experience in luxury goods is preferred, with proficiency in Microsoft Office and Excel; Spanish is a plus.

Qualifications

• One year of admin experience required, luxury goods industry or consumer goods industry preferred.
• Bachelor's or Associate degree preferred.
• Previous diamond and jewelry experience preferred.
• Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally.
• Highly organized, detail-oriented, and customer-focused.
• Proficient in Microsoft Office applications, especially Excel.
• Spanish-speaker is a plus.

Responsibilities

• Serve as the main Client Experience contact for all West Coast CIRCA offices.
• Manage client appointments and submission pipeline using software platforms.
• Receive at minimum 30 calls per day and initiate client calls, answering any questions clients may have or helping clients with anything related to their appointments at all of our US offices
• Follow up with clients via phone, text, and e-mail
• Greet clients with a friendly and positive attitude, check in, escort the client to the buyer's room, and offer refreshments
• Update data from appointments and submissions, including personal and purchase information
• Collaborate daily with the full Client Services Team to ensure clients and prospective clients have the best experience throughout their entire journey (pre and post appt)
• Assist in maintaining the office environment

Skills

Strong communicator

Organized

Cross-functional collaboration

Microsoft Excel

Attention to detail

Education

Bachelor's or Associate degree

Tools

Microsoft Office

Job description

We are Worthy & CIRCA Jewels. Our combined businesses are here to remake the world of pre-owned luxury jewelry. We use our expertise, technology, and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels. Today, we are the most trusted buyers of diamonds, fine jewelry, and luxury watches on the planet.

We are a global group of people who are not only passionate about our work but also about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.

The Administrative Assistant will assist the jewelry buyers with clerical and reception duties.

What You’ll Do

• Serve as the main Client Experience contact for all West Coast CIRCA offices
• Manage client appointments and submission pipeline using software platforms
• Receive at minimum 30 calls per day and initiate client calls, answering any questions clients may have or helping clients with anything related to their appointments at all of our US offices
• Follow up with clients via phone, text, and e-mail
• Greet clients with a friendly and positive attitude, check in, escort the client to the buyer's room, and offer refreshments
• Update data from appointments and submissions, including personal and purchase information
• Collaborate daily with the full Client Services Team to ensure clients and prospective clients have the best experience throughout their entire journey (pre and post appt)
• Assist in maintaining the office environment

Who You Are

• A strong and kind communicator with professional direct verbal & written skills
• Ability to work cross-functionally with different teams and company stakeholders
• Highly organized with the ability to adapt to changing business needs and the ability to manage multiple moving parts
• Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and willing to take full ownership over Seller Support

What You Have

• One year of admin experience required, luxury goods industry or consumer goods industry preferred
• Bachelor's or Associate degree - preferred
• Previous diamond and jewelry experience - preferred
• Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally
• Highly organized, detail-oriented, and customer-focused
• Proficient in Microsoft Office applications, especially Excel
• Spanish-speaker is a plus
• Ability to work in Beverly Hills, CA, Monday through Friday from 9 AM-6 PM

What We’ll Give You

• A supportive, inclusive culture in an organization that values your contributions
• Opportunities for personal and professional growth through work experience and mentorship
• An attractive and equitable compensation package, including salary and stock options
• A generous benefits program featuring generous PTO, comprehensive medical, dental, vision, and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks, and so much more!